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Self-service Guest Journey

Self-service check-in is now fully established within the hospitality industry. The 24/7 check in-out process provides a faster & seamless guest experience, eliminates front desk queues, and leaves your front of house team with more valuable time to provide a personal welcome that your guests will remember.

With 3 contactless options available; End-to-End Mobile App, Free Standing, and Counter-Top Contactless, Hop’s self-service check-in allows you the choice of what is most suitable for your property. Let Hop and FutureSense deliver a full self-service experience for your property with an immediate return on investment.

Why Hop Kiosk Check in…..

  • No more queuing guests at reception
  • Immediate operational cost savings
  • Safe and intuitive check-in and check-out for guests
  • Enhanced guest journey with less time spent checking in
  • Consistent upsell and upgrade opportunities on check in
  • Reduce receptionist recruitment challenges
  • Link to other systems to book spa and restaurant reservations



    The process…

    Six simple steps to seamless guest experience. Why wouldn’t you want this?

    1. Pre-Arrival Registration

    An email to your guest will give them the option to pre-register their details and a unique QR code to use on arrival. A payment link will provide the option to pre-pay too, reducing the time they’ll spend checking in.

    2. Check-in

    Your guests no longer have to endure lengthy reception queues, as they will check in on their phone, or at the kiosk. Following check-in a map of your hotel and directions to their room will be sent to their mobile device.

    3. Upsell Opportunity

    During busy periods your front desk staff have little time to focus on upselling luxuries such as upgrades, restaurant reservations, and other extras. If the inventory is available in Hop, the kiosk will present all options available to your guests.

    4. Payment

    Guests will be required to pay for their room or outstanding balance at check-in, and card details can be stored to allow additional items to be charged to their room. HopPay provides fast, seamless payments for your guests and great rates for your business!

    5. Key Delivery

    Once payment is confirmed a key will be provided to your guests. Whether your property uses RFID, or BLE keys delivered straight to their mobile device, they will be off to their room in no time! Our stand-alone terminals hold up to 300 RFID key cards, making less work for your team.

    6. Check-out

    Checkout can be completed on the FutureSens app, or at the reception terminal/kiosk, preventing any unnecessary delays to your guest, before their onward journey. An itemised bill and their receipt can be displayed onscreen, and/or emailed to them, for their convenience.

    Hassle-free Hospitality Management Software

    Our mission is to support our clients by offering Hospitality Management System solutions that liberate management and staff from everyday hassles. We aim to simplify complexities, ensuring a smoother operation with our hotel software. Let’s delve into how Hop Software can empower you to flourish and propel your business forward.

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    Gift Voucher Solution

    Step into the World of Gifting: Your One-Stop Shop for Bespoke Gift Vouchers – Treat your guests to seamless, personalised voucher-buying.

    With our gift voucher solution, you can create customised vouchers for all your excellent offerings, from spa days to champagne brunches all integrated seamlessly with Hop PMS.

    Bespoke App For Hotels - Hop Software

    Bespoke App

    A hassle-free, contactless experience for all your guests that will instantly save time and boost your ROI!

    A customisable, bespoke branded hotel app that provides an exceptional experience for guests. Accept direct bookings and secure payments, facilitate ordering food and drinks and allow immediate table bookings.

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    Websites

    We design and develop hospitality websites that offer value for money, and deliver outstanding results .

    Not in the hospitality industry? Our expert team can deliver a website for most businesses. Talk to us today about your specific requirements and we’ll craft you a website that delivers! We offer bespoke and flexible template options to suit your budget too.

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    Property Management System

    Less stress with the Hop PMS; an all-in-one, cloud-based system that’s easy to use and, better still, affordable! What a mix…

    Hop PMS will significantly improve revenue by increasing direct bookings, reducing time spent on that boring admin and making your guest’s the number one priority.

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    Payment Gateway

    The secure payment gateway that provides the best rates and saves you money. It just makes sense!

    Integrated with your Hop PMS, our payment solution will reduce costs by cutting additional fees. No monthly fees. No minimum transaction. No contracts. No PCI management fees.

    Sounds interesting!?

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