Hop Shop. You Asked For It, We Developed It!

Hop Shop is a feature of Hop PMS; world-class hospitality software, which helps hotels to save time and money, and operate more efficiently, by streamlining all of their systems into one easy-to-use dashboard.

Provided completely free of charge for all hospitality businesses, the online click and collect service enables hotels, restaurants, cafes, bars and takeaways, to continue to sell food and drink to their local community during lockdowns and beyond.

This user-friendly and innovative service enables hospitality business to seamlessly link to Hop Shop from their website, add food and drink menus, promote discounts and deals, take orders, receive secure payments, and offer customers the option of collection or delivery.

Hop Shop also includes a ‘Smart Order’ time function, which was developed with the ultimate safety of staff and customers at front of mind, by offering convenient and safe time slots for collection or delivery.

You Asked For It…

Hop Shop was developed in a response to listening to our customers’ concerns and requirements, as the country went into the first lockdown, hospitality businesses were instructed to close their doors and to stop servicing paying guests and customers.

Our existing clients were extremely concerned about how they could continue to trade during this unprecedented and uncertain time.

As soon as the government announced that it was permissible to offer takeaway and delivery services, we knew we had the in-house capabilities to react quickly to build and deliver a solution that could be offered immediately, to help support the hospitality industry to continue to trade.

Hop Shop was developed, branded, and put live within a timeframe of two days.

What’s more, as the hospitality industry was one of the worst affected sectors of lockdown, we decided to offer this service free of charge, with an optional donation to the NHS.

Providing Support During Lockdowns and Beyond

Our hospitality clients have greatly benefitted from using Hop Shop to date. The service has enabled them to continue to operate and keep their F&B revenue stream going, while the demand for local takeaway and delivery continued to rise throughout lockdown.

The feedback we’ve received is that clients are so satisfied with Hop Shop that they will continue to use this service as they begin to re-open their properties and to offer takeaway and delivery for the foreseeable future.

We understood the financial strain that was put on the industry as a result of COVID-19, which is why the service is completely free of charge with a ‘cancel anytime’ policy.

We offer free online demonstrations to any hospitality business who were interested in signing up to use Hop Shop, to walk them through exactly how it works and integrates with their website, and how to manage and update the system once live.

Hop also provided 24/7 UK technical support and customer service, to any hospitality business who signed up to use Hop Shop, regardless of whether they were an existing paying PMS customer.

Hop Digital also offer free of charge marketing consultancy, to any hospitality business, that signed up to use Hop Shop, to guide and advise them on how to promote this to their local area via online targeted, paid campaigns to help boost their F&B revenue stream throughout lockdown.

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