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Client Spotlight: Dornoch Castle Hotel

A stay in a castle is certainly unique, and Dornoch Castle is a stay you are guaranteed not to forget.

Dornoch Castle Hotel, a 15th Century castle, includes several rooms in the castle itself, as well as nearby cottages. If you’re a fan of a wee dram, you’re in luck! As well as featuring several Whiskies from the four corners of the world, they also are home to a distillery situated on the castle grounds.

When Dornoch Castle approached us as a prospect for their new PMS system, we were delighted to be considered and worked with them to provide a PMS to improve their operational efficiency, reduce cost and provide their guests with a seamless booking journey to increase direct bookings and reduce the need for costly OTAs.

Our onboarding team worked closely with the Front of House Manager, Beatrice Oberg, as well as the wider Dornoch team to ensure their key requirements were delivered, whist  providing a seamless and smooth migration to Hop. Since switching to Hop, Dornoch have seen a reduction in their monthly costs which are now freed up to invest in other areas of the business.

“Manage Reservations is one of the best features I’ve worked with. I can log in on my phone and be anywhere in the hotel and be able to check rooms or special requests. I can even be out of the country and double check…Hop has also saved us quite a few hundreds of pounds over the last few months. It’s a set price which is much cheaper than our previous system.”

Beatrice Oberg, Front of House Manager

Looking for a great value Property Management System with seamless transitions and excellent support and training? Get in touch with Hop today and let’s see what we can do for you.

 

Josh Meehan