Our latest client is an apart-hotel located in the heart of Liverpool. We sat down with Ebony Hughes, who manages social media for the converted 1970s office block to talk about about her role at the property and why they chose HOP.
1. Can you please introduce yourself and talk to us about your job?
I’m Ebony and I work at Daniel House which is an apart-hotel in Liverpool where I am responsible for managing the reservations and looking after our social media accounts. I take bookings over the phone and through our social media channels. I also look after customer care ensuring high levels of customer service.
2. Tell us about where you work. What makes Daniel House special?
Daniel House is a 1970’s office block converted into 187 apartments with a modern office space, half of the building operates as a hotel and the other as a residential block. Daniel House is special as every day is different, some days we are welcoming wild hens & stags who are visiting Liverpool to party and other days we are welcoming people into their new homes.
3. What is your biggest challenge working in your role?
Dealing with unforeseen issues such as maintenance issues within apartments moments before guests are arriving, this is why we keep secret rooms back to help with circumstances like this, but sometimes they are not the apartments the guests have booked, which can lead to them not being happy. We’ve found a free bottle of bubbly seems to help!
4. How many systems were you and the team using to manage revenue and the property?
We were using Sirvoy as our reservations manager but we found we out-grew the system so we started to look for new options and then we discovered HOP.
5. What is it that attracted you to HOP in the first place?
We were attracted to HOP due to the simplicity but thorough nature of the software. It covered all departments within a hotel such as housekeeping section which is going to be a massive benefit to us. Also the cost was a big motivator for us as we feel we are getting good value for money.