We sat down with Zsolt Balogh, a hospitality veteran who runs the Atholl Arms in Dunkeld - a beautiful property overlooking the River Tay.
The Atholl Arms is one of our latest clients, and we are delighted to count another Perthshire hotel as a customer.
We chatted about his hotel and why HOP has revolutionised the way in which he is able to run his business, saving him time and money.
Hi Zsolt, Can you please introduce yourself and talk to us about your job?
My wife and I established Balogh Hotels in 2018 after many years managing Scottish hotels. Our success as a company is directly linked to our values.
We believe that success comes from never being satisfied. We constantly challenge ourselves with new ideas and in solving problems, and we are continually seeking innovative ways of optimising operations and increasing service quality, all to the benefit of our customers.
Tell us about where you work. What makes Atholl Arms special?
Every employee is committed to act with integrity every day, in every way. This means fairness and respect in our dealings with each other, our customers and our suppliers, meeting our commitments to our customers and complying with laws and regulations.
What is your biggest challenge working in your role?
The greatest challenge I've faced to date has to be the key role I played in helping my company to start up and become market leader in a short period of time. I have to keep sales levels up and costs down while maintaining our high standards of customer service. I learned a great deal from the experience and it has been a fantastic challenge. Changing the operations systems, including the PMS system has helped make our lives easier though.
How many systems were you and the team using to manage revenue and the property?
It was very difficult to work with the number of systems the hotel previously used. At one stage, we had 6 different systems provided by 5 different suppliers - all of them very expensive.
What is it that attracted you to HOP in the first place?
The fact that it is so user-friendly, cloud-based and I liked the fact it was created by hoteliers, like myself, for hoteliers.
What was the onboarding process like?
The whole on-boarding was clear and simple, only taking couple of weeks from start to finish.
With HOP now setup at the property, what has been the reaction of the teams working front and back of house?
My team are absolutely loving it, especially as they can prepare themselves for work from home. The system can be accessed from anywhere, anytime, with no downtime.
Have you an idea of how much money and time HOP will save you each year, now you are using just one system?
There is so many ways of savings, costs, payroll, accounting and commission. Based on the short period of time it has been setup, I believe it will save me at least £10,000 in my first year alone.
What part of HOP has impressed you the most since it has been setup?
The freedom to make changes myself. I can add, change or create anything without having to consult a third party. I used Opera before and it was a real challenge to change the smallest thing. The reports are also very user-friendly and self-explanatory.
Would you recommend HOP to other hotels like Atholl Arms?
I only can recommend the system, the service and the whole package. No doubt when our company expand we will only go with HOP. If anyone is looking to add 10% to the bottom line or need extra money for marketing then HOP is the answer. Every penny we save we will spend in marketing and this will allow us to grow the revenue and the profitability over two years.